GUEST & ASSOCIATE SAFETY STANDARDS
As always, the safety of our guests, members, and associates is our highest priority and we want you to feel confident when visiting our properties. Please know that in light of the COVID-19 situation, we have chosen to enhance our cleaning procedures and staff training, exceeding the preventative measures outlined by the Centers for Disease Control (CDC) and the re-opening guidelines of the state of Wisconsin. Please note that our safety policies are evolving based on recommendations by state and local officials. Please check back to this page on a regular basis for the latest information.
What precautions does The Ridge Hotel take?
From our golf operations and housekeeping procedures to our food & beverage safety protocols, we have modified our operations to help prevent the spread of COVID-19.
Masks are required for all staff in indoor spaces. Guests are required to wear a face covering except when eating or drinking in indoor spaces.
Food & Beverage Operations
Our dining facilities are adhering to guidelines set out by the Wisconsin Restaurant Association/ServSafe and state of Wisconsin.
Before each shift, food & beverage staff are cleared through a health screening that includes temperature checks and a health questionnaire.
To provide a safe dining experience, all staff are provided fresh and necessary PPE and those preparing and serving food wear face masks or cloth coverings.
Food contact surfaces are sanitized after each use and high-contact areas such as doorknobs, buttons, and cooler doors are sanitized frequently.
Tables are set a minimum of six feet apart to allow for ample social distancing and tables and chairs are sanitized between seatings.
Each facility is led by a a certified food safety manager with ServSafe training and an up-to-date food handler’s license.
What precautions should I take?
Please follow the CDC wellness measures, which emphasize frequent hand-washing for a minimum of 20 seconds, using a hand sanitizer containing at least 60% alcohol, and avoid touching your eyes, nose and mouth. Additionally, avoid close contact with people who are sick.
Where may I find the most up-to-date information?
For the most updated health information, please consult the following websites:
At the county level: Walworth County Public Health
At the state level, the Wisconsin Department of Health Services
At the national level, the Centers for Disease Control and Prevention
At the international level, the World Health Organization
What are the closest medical centers and clinics to The Ridge Hotel?
1 mile/6 minutes away – Mercyhealth Hospital and Medical Center Walworth with 24-hour Emergency Room, N2950 WI-67, Lake Geneva, WI 53147, 262.245.0535.
5 miles/7 minutes away – Aurora Health Center with Urgent Care, 146 E. Geneva Square, Lake Geneva, WI, 53147, 262.249.5000
5.3 miles/16 miles away – Mercy Lake Geneva Medical Center, 350 Peller Road, Lake Geneva, WI, 53147, 262.249.0221
Please know that we take the COVID-19 situation very seriously and will continue to stay in close communications with federal agencies and health organizations to ensure that we follow or exceed updated health guidelines. Should you have any concerns, please feel free to reach out to us at 262.245.7000 or firstname.lastname@example.org. Thank you.
Last updated 7-13-2020